Contact Us

Get in Touch with ModSouq

We're here to help with any questions about your order, our products, or anything else. Our customer support team responds within 24 hours on business days (Sunday–Thursday).

Contact Details

Business Hours

Sunday – Thursday: 9:00 AM – 6:00 PM (UAE Time, GST+4)
Friday – Saturday: Closed
We aim to respond to all enquiries within 24 hours.

Order Support

For order-related queries, please have your order number ready when contacting us. This helps us resolve your issue faster.

  • Order tracking: Check your confirmation email for your tracking number
  • Returns & refunds: See our Refund Policy for full details
  • Delivery questions: See our Shipping Policy

About Our Store

ModSouq is an online retail store serving customers across the United Arab Emirates. We are committed to providing quality products, transparent policies, and reliable customer service. Learn more on our About Us page.